Customer expectations are rising in all areas of service industries. New Horizon Care Home’s mission is to meet and exceed these expectations across our service. We strongly believe that New Horizon should lead the way in setting standards of customer care and satisfaction.
Our standards of excellence are founded on the fundamental principles of good care practice. At New Horizon we aim to provide a safe and therapeutic environment for our clients where our approach will promote well being and autonomy through their recovery journey.
Philosophy of Care
We value each person as an individual, and as part of a team, deliver the highest level of service user care which respects individuality, privacy, dignity in a safe homely setting.
We strive to enable people to shape their own futures according to their abilities, interests and aptitudes in order to maximise their independence, to accept personal responsibility, and to respect others, whatever their level of ability might be.