Established Since 2011

Mental Health has

Hope

& Support

Specialist supported living services to support adults aged 18 and over for sound mental health.

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Life at New Horizon Care
80+

Happy Client

24x7

Customer Service

60+

Memebr

WHAT WE OFFER

Our Specialist Support Services

We provide a range of person-centred support programmes in nurturing environments for adults aged 18 and over.

Autism Care and Support

We provide personalised autism support in a safe and caring environment, promoting independence, wellbeing, and confidence.

Learning Disability Support

Empowering individuals with learning disabilities through compassionate support that encourages confidence, choice, and independence.

Positive Behavioural Support

Using person-centred approaches to understand behaviours, reduce challenges, and promote positive outcomes, wellbeing, and greater independence.

Epilepsy

Providing safe, responsive care for individuals with epilepsy, with personalised support plans focused on wellbeing, confidence, and daily living.

Mental Health Support

Providing compassionate mental health support that promotes emotional wellbeing, resilience, and a positive quality of life in a safe and supportive environment.

Supported Living Services

We provide tailored supported living services that help individuals live independently with the right level of care, support, and encouragement in a safe home environment.

What We Serve

Supported Living Services

We provide a range of person-centred support programmes in nurturing environments for adults aged 18 and over.

Team of Professionals

Skilled care supporting residents’ health and well-being, delivered by a dedicated team of professionals.

24/7 Service

We provide 24/7 care tailored to each person’s choices, preferences, and needs, helping them maintain their lifestyle and independence

General Services

Daily life in our home offers a range of engaging and stimulating activities to keep residents interested and involved.

Relatives and Visitor

Visits are special times for our residents, and we encourage family and friends to keep in regular contact and visit as often as they want.

Physical Environment

We provide accommodation across 8 locations in Hayes, Feltham, and Hounslow, with 5–6 bedrooms, shared living spaces, and gardens.

Safe Environment

Our homes offer a safe, supportive community where residents can build skills for more independent living.

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10+

Years of Excellence Since 2012

New Horizon Care

Innovative and Inspiring Environments

Customer expectations are rising in all areas of service industries. New Horizon Care Home's mission is to meet and exceed these expectations across our service. We strongly believe that New Horizon should lead the way in setting standards of customer care and satisfaction.

Philosophy of Care

We value each person as an individual, and as part of a team, deliver the highest level of service user care which respects individuality, privacy, dignity in a safe homely setting. We strive to enable people to shape their own futures according to their abilities, interests and aptitudes in order to maximise their independence.

Our Ethos
  • We respect our service users' values and expressed needs.
  • We focus on personalised, co-ordinated and integrated health care and support.
  • We promote equal partnership in relationships between New Horizon, Healthcare Professionals and our Service users.

Compassion

Personalised care plans tailored to individuals on the autism spectrum, promoting independence and wellbeing.

Excellence

We are committed to delivering the highest standard of personalised care every day. Through dedication and continuous improvement, we strive to enhance the wellbeing and comfort of every resident.

Integrity

We act with honesty, transparency, and professionalism at all times. We build trust by treating residents, families, and staff with dignity and respect.

Support To Adults With Learning Disabilities And Mental Health Needs

The care service has been developed and designed in line with person-centred values and recognised best practice guidance. These values include choice, the promotion of independence, dignity, and inclusion. People with learning disabilities and mental health needs who use the service are supported to live fulfilling lives as active members of their community.

80+

Happy Client

24x7

Customer Service

60+

Team Member

100%

Satisfaction

News

Our Recent Activity

Stories

Our Success Stories

Celebrating the achievements of our residents as they grow in confidence, independence, and wellbeing through tailored support.

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MN's Journey at Newhorizon Care
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SS's Memory Lane
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GW gains confidence
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Case Study: RF
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Overall Rating

New Horizon Care Home Ltd (Supported Living)

GOOD

Safe

GOOD

Effective

GOOD

Caring

GOOD

Responsive

GOOD

Well-led

GOOD
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