We provide person-centred care by supporting individuals to develop their own care plans, identifying their personal needs, the outcomes they wish to achieve, and how our staff will assist them throughout their recovery journey.
The service promotes social inclusion by challenging stigma and discrimination, encouraging community participation and reintegration, and supporting opportunities in education and employment. We also encourage positive risk-taking to help individuals build confidence and work towards their goals through small, achievable milestones.
Our supported living services provide care and support for adults with complex needs, including diagnoses of learning disabilities, epilepsy, and autism spectrum disorder. The houses, which are located within local communities, provide a safe and supportive environment that enables individuals to develop skills for more independent living in the future.
We encourage everyone to engage in meaningful activities, ensuring a healthy balance of self-care, leisure, and productive pursuits such as employment, volunteering or education.
Our service is part of the mental health care pathway and provides a modern, non-clinical environment that supports individuals transitioning from secure settings into the community. We also support people moving from secure forensic services into community living. In addition, we can support individuals who are informal patients, those subject to Community Treatment Orders, and those on conditional discharge under the Mental Health Act, as they prepare for life in the community.
At New Horizon Care, our aim is to promote recovery for our clients by providing hope, stability, and opportunity throughout their journey.
We follow these
Our standards of excellence are founded on the fundamental principles of good
care practice. At New Horizon we aim to provide a safe and therapeutic
environment for our clients where our approach will promote well being and
autonomy through their recovery journey.
NEW HORIZON CARE works in partnership with Social Services, Community Mental Health Teams (CMHT) and Supporting People within leading Local Authorities across London offering high quality supported housing for vulnerable adults.
Our aim is to enable the people we support to achieve their goals, believing passionately that regardless of the challenges they face, everyone can accomplish extraordinary achievements with the right care in the right environment.
All of the support packages we offer are tailored to the individuals needs to help them develop vocational, social, education and life skills so they can progress to a more independent future. We also create pathways through residential settings.
New Horizon Care is a privately owned residential care home. It provides several 5–6 bedded accommodation in different locations around Hayes, Feltham and Hounslow for individuals experiencing various identified mental health problems. Our goal is to promote our clients’ recovery through the provision of hope, control, and opportunity.
We provide accommodations in 9 different locations around Hayes, Feltham and Hounslow. All the accommodations provide 5-6 bedrooms with en-suite facilities in some of them. The accommodations consist of a shared kitchen and a lounge with TV along with a garden on the back.
We provide shared kitchen and communal dining to our service user. Every Sunday is marked as a day of communal meal where Service user gather around and enjoy meal together. Service user also support each other in preapaing the meal. This helps our service user socialise and develop a bond with each other.
All of our accommodation includes a shared TV lounge, providing service users with a comfortable space to relax, socialise, and interact with one another. It encourages positive relationships, companionship, and a sense of community within the accommodation
Outside, there is a patio that leads into the garden area, where residents can relax and enjoy fresh air or take part in gardening activities. The garden also includes a designated smoking area. Residents enjoy playing badminton and hosting barbecues during the Summer
Our sensory room provides a calm, safe space designed to support relaxation and emotional wellbeing. It helps individuals manage sensory needs, reduce anxiety, and promote self-regulation in a peaceful environment.
What makes us
SPECIAL?
New Horizon is a private residential care home providing supported living for individuals with mental health challenges. Our focus is on promoting recovery and wellbeing through hope, control, and opportunity, supporting each person to build independence, confidence, and a positive future.
We provide skilled, high-quality care to support our clients in achieving their optimum health and wellbeing. Our dedicated team consists of qualified staff, support workers, and a handyman, all working together to deliver safe, reliable, and person-centred support. We ensure that all residents’ needs are met around the clock, with care and assistance available 24 hours a day. Our team works collaboratively to provide consistent support, promote independence, and ensure each individual receives the right level of care tailored to their needs.
We provide a 24-hour care service for all residents throughout the day, evening, and night, ensuring that our clients are never without the support they need.
For individuals with complex or ongoing therapeutic needs, this ensures they receive consistent, round-the-clock care, including support during night-time hours when it may be most needed. Our staff are always available to respond promptly, providing reassurance, safety, and continuity of care at all times.
We aim to ensure there is always something interesting and stimulating taking place. Our activity lead plans a range of daily activities based on residents’ interests and preferences. A structured timetable outlines all sessions at New Horizon, promoting engagement and personal development.
We also offer therapeutic art and music sessions to support creativity, wellbeing, and emotional expression.
Visits are an important part of life for our residents, and we encourage family and friends to maintain regular contact and visit as often as they wish. We also welcome your involvement in your loved one’s care and keep you informed about their health and wellbeing. A visitors’ book is available for feedback and comments, ensuring all input is welcomed and valued.
We treat every client with kindness and care.
We act with honesty and respect in every interaction.
We strive to deliver the highest quality service always.
