New Horizon Care

PERSON CENTERED CARE

We provide person-centred care by supporting individuals to develop their own care plans, identifying their personal needs, the outcomes they wish to achieve, and how our staff will assist them throughout their recovery journey. The service promotes social inclusion by challenging stigma and discrimination, encouraging community participation and reintegration, and supporting opportunities in education and employment. We also encourage positive risk-taking to help individuals build confidence and work towards their goals through small, achievable milestones.

New Horizon Care

SUPPORTED LIVING SERVICES

Our supported living services provide care and support for adults with complex needs, including diagnoses of learning disabilities, epilepsy, and autism spectrum disorder. The houses, which are located within local communities, provide a safe and supportive environment that enables individuals to develop skills for more independent living in the future. We encourage everyone to engage in meaningful activities, ensuring a healthy balance of self-care, leisure, and productive pursuits such as employment, volunteering or education.

New Horizon Care

CARE ORIENTED

Our service is part of the mental health care pathway and provides a modern, non-clinical environment that supports individuals transitioning from secure settings into the community. We also support people moving from secure forensic services into community living. In addition, we can support individuals who are informal patients, those subject to Community Treatment Orders, and those on conditional discharge under the Mental Health Act, as they prepare for life in the community. At New Horizon Care, our aim is to promote recovery for our clients by providing hope, stability, and opportunity throughout their journey.

WHAT WE SERVE

The Physical Environment

Our Accommodation Settings

New Horizon Care is a privately owned residential care provider offering small 5–6 bedded homes across Hayes, Feltham, and Hounslow. We support individuals with mental health needs, promoting recovery through hope, control, and opportunity.

Accomodation

New Horizon Care is a privately owned residential care provider with 5–6 bed homes across Hayes, Feltham, and Hounslow. We support mental health recovery through hope, control, and opportunity.

Communal Dining

We provide shared kitchen and communal dining for our service users. Every Sunday, residents come together for a communal meal, supporting each other in preparing and sharing food. This helps encourage social interaction and build positive relationships.

TV Lounge

All of our accommodation includes a shared TV lounge, providing service users with a comfortable space to relax, socialise, and interact with one another. It encourages positive relationships, companionship, and a sense of community within the accommodation

Garden

Outside, a patio leads to a garden where residents can relax, enjoy fresh air, and take part in gardening. The space also includes a smoking area, with activities such as badminton and summer barbecues.

Sensory Room

Our sensory room provides a calm, safe space designed to support relaxation and emotional wellbeing. It helps individuals manage sensory needs, reduce anxiety, and promote self-regulation in a peaceful environment.

What Makes Us Special?

Our Staff

We provide skilled, high-quality care to support our clients in achieving their optimum health and wellbeing. Our dedicated team consists of qualified staff, support workers, and a handyman, all working together to deliver safe, reliable, and person-centred support. We ensure that all residents’ needs are met around the clock, with care and assistance available 24 hours a day. Our team works collaboratively to provide consistent support, promote independence, and ensure each individual receives the right level of care tailored to their needs.

Compassion

We provide care with kindness, empathy, and respect in every interaction. Our goal is to ensure every resident feels valued, supported, and truly at home.

New Horizon Care

24/7 Service

We provide a 24-hour care service for all residents throughout the day, evening, and night, ensuring that our clients are never without the support they need. For individuals with complex or ongoing therapeutic needs, this ensures they receive consistent, round-the-clock care, including support during night-time hours when it may be most needed. Our staff are always available to respond promptly, providing reassurance, safety, and continuity of care at all times.

Integrity

We act with honesty, transparency, and professionalism at all times. We build trust by treating residents, families, and staff with dignity and respect.

New Horizon Care

CARE ORIENTED

Our service is part of the mental health care pathway, offering a modern, non-clinical environment for individuals transitioning from secure settings into the community. We support those under Community Treatment Orders, conditional discharge, and informal care, promoting recovery through hope, stability, and opportunity.

Excellence

We are committed to delivering the highest standard of personalised care every day. Through dedication and continuous improvement, we strive to enhance the wellbeing and comfort of every resident.

OUR SERVICES

We Follow These

Our standards of excellence are founded on the fundamental principles of good care practice. At New Horizon we aim to provide a safe and therapeutic environment for our clients where our approach will promote well being and autonomy through their recovery journey.

Social Services

NEW HORIZON CARE works in partnership with Social Services, Community Mental Health Teams (CMHT) and Supporting People within leading Local Authorities across London offering high quality supported housing for vulnerable adults.

Strong Team

Our aim is to enable the people we support to achieve their goals, believing passionately that regardless of the challenges they face, everyone can accomplish extraordinary achievements with the right care in the right environment.

Support Packages

All of the support packages we offer are tailored to the individuals needs to help them develop vocational, social, education and life skills so they can progress to a more independent future. We also create pathways through residential settings.