Effective Date: December 2023

Introduction
New Horizon Care (“we,” “our,” or “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

1. Information We Collect
We may collect the following types of personal data:
a. Personal Information:

Name
Contact details (e.g., address, phone number, email)
Date of birth
Emergency contact information
b. Sensitive Data:

Health and medical information
Ethnicity, religion, or other protected characteristics (only where necessary and with your explicit consent)
c. Technical Information:

IP address
Browser type and version
Device identifiers
d. Usage Data:

Information about how you use our website, services, or facilities.
2. How We Use Your Information
We use your personal data for the following purposes:

To Provide Services: Managing care plans, delivering services, and ensuring high-quality care.
Communication: Contacting you regarding appointments, updates, or service changes.
Compliance: Meeting legal and regulatory obligations.
Improvement: Enhancing our services, website functionality, and overall user experience.
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:

Consent: Where required, we will seek your explicit consent for processing.
Contractual Necessity: To perform a contract with you or take steps prior to entering into one.
Legal Obligation: Compliance with applicable laws and regulations.
Legitimate Interests: To improve our services, ensure security, and maintain business operations.